Main Function:
Working with a range of Bank’s services for Risk, Finance and Enterprise Shared Services (ESS), the SAP Support team is to provide support and application management activities across the SAP landscape (SAP R3 HR, SAP R3 Finance, SAP Expenses, SAP BW, SAP SRM). The team provides Level 1 and Level 2 support for Finance and HR applications in Bank for all users globally.
Additional responsibilities include batch monitoring/support, SLA management, availability, change, capacity management, etc. This is a client/user facing role that requires owning/resolving user issues/requests and tracking them to completion.
Main Duties:
The successful candidate will have the following responsibilities:
• Perform hands-on support of the SAP suite of applications in the Bank (including HR, Finance, Expenses, SRM, BW)
• Batch Systems and SLA monitoring
• In- depth understanding and ability to debug and configure SAP HR OM and PA modules
• Payroll processing
• HR Static/Master Data Configuration and Maintenance
• Provide immediate workarounds for all outstanding issues
• Interface with development teams for problems that require permanent fix and provide suggestions / solutions, where feasible
• Adhere to the established processes around ITIL
• Undertake Incident and Problem management as part of the regular work
• Execute / Participate in the Incident, Problem, Capacity, Availability, Environment, Change and Configuration management activities
• Participate in the BCM test activities
• Help the team leads in producing management reports
• Actively identify efficiency improvement opportunities and work on service improvement plans
• Train, guide and mentor new hires in the team
• Work with global business IT & projects teams to ensure seamless support for the business
Experience Required:
• At least 7 years experience in SAP HR (R/3 and ECC6) either in a technical or a functional capacity (or both) – Design, Configure, Customize, Implementation and post go-live actions
• HR modules including OM, PA, UK Payroll.
• ABAP skillet would be an added advantage.
• SAP Certification would be an added advantage.
• Experience with ITIL concepts and best practices
Skills / Aptitude Required:
• Skills in SAP R/3, SAP BW, SAP SRM v5/6, Enterprise Portal v7
• Strong spoken & written communication skills
• Ability to understand the business context and respond to users is more important over the in-depth technology skills
• Ability to work under pressure and continue to support users and applications
• Process oriented and able to follow through on all issues raised by clients in a timely manner
• Take ownership of products being supported and work with all parties to ensure compliance to SLAs & improvement of KPIs
• Able to interact and communicate with staff at all levels
• Basic understanding of the investment banking business advantageous
• Depending on the service area, additional knowledge of a product would be desirable
• Strong basic technical skills with demonstrated ability to learn will be required in order to identify the trouble spots and suggest potential fixes
• Strong team player
Working Hours:
This role involves working in a staggered and/or shift hours covering SG/UK business from 0900 – 0200 hours. Occasional week-end work is expected.
OVERSEAS applicants with relevant experience are encouraged to apply.
Please send your CV to srinivas.reddy@connectedgroup.com
We regret that only shortlisted candidates will be contacted.
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